Frequently Asked Questions:
How could I buy an Electronic Gift Card?
You can buy an Electronic Gift Card, with three simple steps online at www.sportsfactory.gr, and in our stores.
What is the minimum and maximum purchase amount for the Online Gift Card?
You can choose an Electronic Gift Card from €15 to €300.
What is the expiration date of the Electronic Gift Card?
An Electronic Gift Card has a validity period of 12 months from the date of purchase.
How an Electronic Gift Card is been sent?
An Electronic Gift Card is sent instantly as soon as you complete the order, by email or sms to the recipient.
What is an Electronic Gift Card?
You cannot exchange the Electronic Gift Card for money. You could use it exclusively for the purchase of products from sportsfactory.gr or by phone order at 2811 808 828 or at any SportsFactory Store.
Is it possible to apply an Online Gift Card over and above a discount product?
You can use an Electronic Gift Card in combination with any other discount or promotion on sportsfactory.gr at the time of purchase.
How do I know that an Online Gift Card has been sent to the recipient after purchase?
You will receive a confirmation email immediately after purchasing an Electronic Gift Card.
The Electronic Gift Card does not work, who do I contact?
If you are having problems with the redemption of an Online Gift Card, first check the number you have entered and try again. If you experience the same problem, send an email to Customer Support or call us at 2811 808 828.
Can I return an Electronic Gift Card?
The Online Gift Card cannot be returned, you can use the Electronic Gift Card to buy products with a value equal to or greater than the amount indicated on the Gift Card.
My Electronic Gift Card was stolen, deleted or sent to a wrong email; how could I replace it?
We cannot replace the Electronic Gift Card in the above cases.