Sports Factory returning policy is to accept back any product within 30 calendar days from the date of the delivery (as is evident from the letter of the General Postal waybill or any carrier used).
Sports Factory takes on the responsibility for shipping incorrect, damaged or otherwise defective product.
You can call us on 0030 2811 808 828 to inform us if you want to replace a product or in case you have any complaints about our products and our services.
Sports Factory in order to ensure a smooth and safe purchasing of a product from the buyer, is able to accept the return of it and to replace it with another of the same or a different size if it is available.
You can request a product replacement via telephone 0030 2811 808 828 or via mail at email@example.com
Once the relevant department accepts the return of the product the customer will be able to choose another product from the Sports Factory page.
For further information please contact us:
Telephone: 0030 2811 808 828.
Returns will be accepted if:
- The product is in a condition that can be resold (with tags of the manufacturer, without damage, soiling, etc.)
- The product is not "personalized" (not a printed name and / or number, not fitted badge, etc.)
- The product was on offer at the time of purchase.
- The product is not underwear.
- Return your product to this address: Cosmos Sport 62 Martyron str. 148
If the product complies with the criteria above, please feel free to send it back to us for replacement or refund. Otherwise we reserve the right not to accept returns.
Returns will NOT be accepted if:
- The product is in a condition that can't be resold (with tags of the manufacturer, without damage, soiling, etc.)
- We don't accept products such as: Underwear, Swimming trunks, Bikini Bottoms, Socks, Headphones - handsfree & POLAR swatches - timers