- How many languages is it possible to browse in?
Sports Factory browsing languages are: English, German, Greek.
- Are the online store prices the same as those in my usual Sports Factory store?
Yes, but if there is any difference between the prices shown on the website and those marked on the label on the clothes, the correct price will be the one shown on the purchase ticket.
- What is your price adjustment policy?
Price adjustments will not be done for items with a reduced price.
- Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
- Is it possible to receive periodic information via email about Sports Factory latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on Sports Factory's latest products and events.
- Can I cancel my Sports Factory Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
- How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
- How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
- Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
- Can I cancel my order?
Yes. You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.
- What should I do if I receive a faulty item?
Sports Factory only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.
- What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service.