Sports Factory browsing languages are: English, German, Greek.
Yes, but if there is any difference between the prices shown on the website and those marked on the label on the clothes, the correct price will be the one shown on the purchase ticket.
Price adjustments will not be done for items with a reduced price.
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Yes. By simply clicking on Newsletter you will receive information on Sports Factory's latest products and events.
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Yes. You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.
Sports Factory only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.
If you were to accidentally receive an item that you did not order, please contact our customer service.
Phone Order Steps
1. Call Customer Service
We offer the following payment methods:
1.Credit or Debit cards
You can pay with credit cards Master Card, Visa and Visa Electron
2. Bank transfer or E-Banking
Easy, fast and safe you can make your transactions through bank transfers
or electronic payment through E-Banking in the following banks:
PIRAEUS: 5752-005060-818 iban: GR2201727520005752005060818
EUROBANK: 0026.0020.14.0200432152 iban: GR4402600200000140200432152
ALPHA BANK: 664002002009176 iban: GR7201406640664002002009176
NATIONAL BANK: 20447016237 iban: GR3201102040000020447016237
Online instant through the electronic page Paypal.com
(Refundable - within 5 working days)
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Yes. Simply click on the business option in personal details and fill in the tax information we require.
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
The easiest way to return an item is by taking it to one of our stores, as long as the store is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids. Items must be in their original condition and you will be required to present the corresponding receipt. For store locations near you, please visit our store locator. Underwear items cannot be returned.
If you are not able to visit Sports Factory store, you can send the product back with your responsibility and charge.
Yes, you will have to pay anything to return your item. You can choose the delivery company.
All exchanges must be made within 1 month of the e-mail confirming shipment.
Once the return has been approved, you will receive your refund via the same means used to make your purchase
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
Contact our customer service, and we will solve the problem as quickly as possible
Sports Factory reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received
Is online shopping to Sports Factory safe;
Yes. You can make your purchases safely whereas we made great effort to have means by which we guarantee the safety of the markets and of your data.
Is it safe to use my credit card on the website?
Yes, the data transferred in an encrypted format SSL. For payment by Visa and Mastercard are accepted only Ces transactions (Secure Electronic Commerce). After first check that the card belongs to the CES system, the system will contact the bank that issued it, so the buyer to authorize the payment. When the bank confirms the authenticity, the charge will be processed on the card. Otherwise, the order will be canceled.