- How do I return an item?
The easiest way to return an item is by taking it to one of our stores, as long as the store is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids. Items must be in their original condition and you will be required to present the corresponding receipt. Underwear items cannot be returned.
If you are not able to visit Sports Factory store, you can send the product back with your responsibility and charge.
- Do I have to pay anything to return my items?
Yes, you will have to pay anything to return your item. You can choose the delivery company.
- How long do I have to make an exchange?
All exchanges must be made within 1 month of the e-mail confirming shipment.
- How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase
- When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
- What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible
Sports Factory reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.